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Privacy Policy

 

Effective Date: 1 May 2026

 

At NUUT. Skincare, your trust means everything to us.

 

When you choose NUUT., you’re trusting us with your personal information. We take that responsibility seriously and are committed to collecting, using and protecting your information responsibly and in accordance with the Protection of Personal Information Act, 2013 (POPIA).

 

This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices you have regarding your personal information.

 

 

1. Who We Are

 

This website is owned and operated by NUUT. Skincare.

 

Throughout this Privacy Policy, “NUUT.”, “we”, “our” and “us” refer to NUUT. Skincare.

 

If you have any questions regarding this Privacy Policy, please contact us at:

 

Email: privacy@nuutskincare.co.za

 

Website: www.nuutskincare.co.za

 

 

2. Information We Collect

 

Depending on how you interact with our website, we may collect:

 

Personal Information

 

  • Full name
  • Email address
  • Telephone number
  • Delivery address
  • Billing address
  • Payment information (processed securely through third-party payment providers)
  • Order history
  • Customer support communications

 

Automatically Collected Information

 

When you visit our website, we may automatically collect:

 

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on our website
  • Referring website
  • Cookies and similar technologies

 

 

3. Why We Collect Your Information

 

We collect personal information to:

 

  • Process and fulfil your orders
  • Deliver products to you
  • Communicate about your purchases
  • Respond to enquiries
  • Provide customer support
  • Improve our products and services
  • Personalise your shopping experience
  • Send marketing communications (where you have consented)
  • Detect fraud and protect our website
  • Comply with legal and regulatory obligations

 

We only collect information that is relevant and necessary for these purposes.

 

 

4. Marketing Communications

 

If you subscribe to our mailing list or choose to receive updates from NUUT., we may send you:

 

  • Product launches
  • Exclusive offers
  • Skincare tips
  • Event invitations
  • Promotions
  • Brand updates

 

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

 

We will never send marketing communications without your consent where consent is required by law.

 

 

5. Cookies

 

Our website uses cookies and similar technologies to improve your browsing experience.

 

Cookies help us:

 

  • Remember your preferences
  • Keep your shopping cart active
  • Understand website performance
  • Improve functionality
  • Deliver relevant content

 

You may disable cookies in your browser settings; however, doing so may affect certain website features.

 

 

6. Payment Information

 

NUUT. Skincare does not store your full payment card details.

 

Payments are processed securely through trusted third-party payment providers that comply with industry security standards.

 

 

7. Sharing Your Information

 

We value your privacy.

 

We do not sell, rent or trade your personal information.

 

We may share your information only with trusted service providers where necessary, including:

 

  • Payment processors
  • Courier and delivery partners
  • Website hosting providers
  • Email marketing platforms
  • Analytics providers
  • Professional advisers
  • Regulatory authorities where required by law

 

These providers are only permitted to process your information for the services they perform on our behalf.

 

 

8. Protecting Your Information

 

We take reasonable technical and organisational measures to protect your personal information against:

 

  • Unauthorised access
  • Loss
  • Theft
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

 

Although no online system can be guaranteed to be completely secure, we continuously work to safeguard the information you share with us.

 

 

9. How Long We Keep Your Information

 

We retain personal information only for as long as necessary to:

 

  • Fulfil the purposes described in this Privacy Policy;
  • Meet legal and tax obligations;
  • Resolve disputes; or
  • Enforce our agreements.

 

When information is no longer required, it is securely deleted or anonymised.

 

 

10. Your Rights Under POPIA

 

Under POPIA, you have the right to:

 

  • Know what personal information we hold about you.
  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of information where legally applicable.
  • Object to certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the Information Regulator of South Africa.

 

To exercise any of these rights, please contact us using the details below.

 

 

11. Children’s Privacy

 

Our website and products are not intended for children under the age of 18 without the involvement or consent of a parent or legal guardian.

 

We do not knowingly collect personal information from children.

 

 

12. Third-Party Websites

 

Our website may contain links to third-party websites.

 

NUUT. Skincare is not responsible for the privacy practices or content of these websites.

 

We encourage you to review their privacy policies before sharing personal information.

 

 

13. Changes to This Privacy Policy

 

As our business grows, we may update this Privacy Policy from time to time.

 

Any changes become effective immediately upon publication on this website.

 

The latest version will always be available here.

 

 

14. Contact Us

 

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

 

NUUT. Skincare

 

Email: privacy@nuutskincare.co.za

 

Website: www.nuutskincare.co.za

 

 

15. Information Regulator

 

If you believe that your rights under POPIA have been infringed, you may lodge a complaint with the Information Regulator (South Africa).

 

The Information Regulator (South Africa)

 

Website: https://www.justice.gov.za/inforeg/

 

Email: inforeg@justice.gov.za

 

 

 

 

 

By using our website, you acknowledge that you have read, understood and accepted this Privacy Policy.

 

Thank you for trusting NUUT. Skincare.

 

Begin again.