🔥 PRE-ORDERS GOING LIVE SOON

🎉 LIMITED EDITION:

The Premium NUUT. Gift Set + Tailor-made NUUT. Tote Bag | R2379.95 |

Save R650 🎉

Ts & Cs Apply

Shopping Cart (0)

Returns and Refund Policy

 

 

At NUUT. Skincare, we take great pride in every product we create and every order we send.

 

If something isn’t quite right, we’re here to help. This policy explains how returns, replacements and refunds are handled in accordance with the Consumer Protection Act, 68 of 2008.

 

 

Change of Mind

 

For hygiene and product safety reasons, we are unable to accept returns or offer refunds if you:

 

  • change your mind after purchasing.
  • ordered the incorrect product.
  • no longer wish to keep the product after delivery.

 

We encourage you to read each product description carefully before placing your order. If you have any questions, our team is always happy to help before you purchase.

 

 

Damaged, Defective or Incorrect Products

 

If your order arrives:

 

  • damaged during delivery.
  • defective or faulty.
  • incomplete; or
  • different from what you ordered,

 

please contact us within 7 days of receiving your order.

 

To help us resolve the matter as quickly as possible, please include:

 

  • Your order number.
  • Clear photographs of the product.
  • Photographs of the outer packaging.
  • A brief description of the issue.

 

Once we have reviewed your claim, we will determine the most appropriate solution in accordance with the Consumer Protection Act.

 

This may include:

 

  • A replacement product.
  • A repair (where applicable); or
  • A refund to your original payment method.

 

 

Manufacturing Faults

 

If a product develops a manufacturing fault during normal, intended use, it may qualify for a repair, replacement, or refund in accordance with South African consumer legislation.

 

Claims resulting from the following will not qualify:

 

  • Accidental damage.
  • Misuse or abuse.
  • Improper storage.
  • Normal wear and tear.
  • Unauthorised modifications.
  • Failure to follow the product directions for use.

 

 

Return Conditions

 

If a return has been approved, the product should be returned:

 

  • In its original packaging where reasonably possible.
  • With any accessories or items supplied with the order.
  • In a hygienic condition suitable for inspection.
  • Without unnecessary or deliberate damage.

 

 

Refunds

 

Once your return has been received and inspected, we will notify you of the outcome.

 

If your refund is approved, it will be processed using the original payment method used during checkout.

 

Please note that processing times may vary depending on your bank or payment provider.

 

 

Shipping Costs

 

Shipping charges are generally non-refundable.

 

However, if your return is approved because:

 

  • the product was damaged.
  • the incorrect product was supplied; or
  • the product is confirmed to be defective,

 

NUUT. Skincare will arrange collection where possible or reimburse reasonable return shipping costs.

 

 

Need Assistance?

 

If you have any questions regarding a return, refund, or product concern, we’d love to help.

 

NUUT. Skincare

 

Email: returns@nuutskincare.co.za

Website: www.nuutskincare.co.za

 

We aim to respond to all enquiries within 2 business days.

 

 

Your Consumer Rights

 

Nothing contained in this policy limits, excludes or replaces any rights you may have under the Consumer Protection Act, 68 of 2008, or any other applicable laws of the Republic of South Africa.

 

At NUUT., we believe every customer deserves to shop with confidence, knowing we’re committed to quality, fairness, and exceptional care.

 

Begin again.

 

Â